Terms & Conditions
1: LA Weave ® products/services are trade only, meaning we only sell business to business and never directly to the consumer. These are business to business terms and conditions. When purchasing our products/services you are classed as a business customer, your client is classed as your consumer. We do not deal directly with the consumer.
2: LA Weave ® reserves the right to amend these business to business Terms & Conditions at anytime without notice. We advise all business customers to regularly check for updates. These Terms & Conditions constitute as our business to business conditions of sale.
2.1 Purchasing any of our products, goods, services or any other are in line with our terms and conditions.
3: LA Weave ® Delivery
All orders are dispatched the same day and delivered via Royal Mail 1st Class signed for if ordered by 1pm. Royal Mail aims to deliver your parcel the next day, however this could take longer. Royal Mail 1st Class is not next day delivery.
4: LA Weave ® Trade mark
The LA WEAVE® registered trade mark is owned by Kyle Martin strict authorised use is given under exclusive licence(s) only. This site is licensed to sell the services and products under the trade marks in it’s registered classes.
5: LA Weave ® Website
Use of this site is for professional use only.
6: By using this website and our services you agree to be bound by the terms and conditions listed below and throughout the website. Any business who purchases any products from this website has automatically agreed to these terms and conditions.
7: Customer Conduct
The team will always treat customers with politeness, kindness and honesty. We will not respond to rude, aggressive or threatening communication by telephone or electronically, we expect the same level of professionalism from all our customers.
8: Our Products
8.1: The images of the products on our site are solely for illustrative purposes only.
8.2: We have made every effort to display the colours as accurately as possible, we cannot guarantee that your internet device will display any of our website colours accurately.
8.3: The product may vary slightly from those images, when purchasing hair extensions, please hold the correct colour ring to match the hair.
8.4: We have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our site have a 6% tolerance.
8.5: Sometimes the packaging of our products may be different from that seen on our website.
8.6: Products shown on our website are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available.
8.7: Our products are strictly for professional use only, you may be requested to submit proof of professional qualification at anytime we see fit. Any return requests may require proof of qualification, if this is not provided then the items will be returned to you at your own cost.
9: Our Hair
9.1: We only guarantee the hair sold on our website for the lifespan provided if you have purchased the correct aftercare range for your consumer, this must be purchased at the same time as your hair order, if this is not purchased then we do not guarantee any of our hair extensions. It is up to you to advise your consumer of this. All hair extensions must be maintained as directed by us, not following our maintenance and aftercare advice will void our hair guarantee.
9.2 All hair extensions sold on our website are designed to be reusable.
10: Training/Application and Removal
Application and removal of hair extensions must be carried out using the trademarked LA WEAVE® system you was taught on your LA WEAVE® training course, with KM Hair Extension Training or any other we approve. A training course booked on this website or by phone, in person, by email or any other way is subject to the terms and conditions stated here; http://www.hairextensioncourses.co.uk/privacy-policy
10.1 Online Training, once you have logged in to your online training course and or your LA WEAVE® trade account it is then confirmed you have full access to the online training portal, at this first login any such refund is strictly forbidden
11: Liability
LA Weave® are not liable financially for any loss, application or removal of any hair extensions.
12: Returns
12.1 All goods must be returned unused and in the original condition and packaging they were received in and we must be notified within 7 days of receiving the goods. Any requests for returns after 7 days have elapsed cannot be considered.
12.2 Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for return as outlined in this section. An exchange or credit note will not be provided for products returned in a used condition or that have been tampered with.
12.3 Used condition and tampering includes but is not limited to:
hair extensions that have
• been worn
• been cut
• been coloured, bleached, dyed, or permed
• had heat applied for the purposes of straightening or curling effect
• that have had the elastic tag removed
• Not been subjected to the recommended shampoo and aftercare range (purchased at the time of hair order)
• any damage inflicted as a result of tampering including traces of any scents
• Removed from plastic packaging (they can not be re-sold).
While we appreciate any assurance they have not been used, these are hygienic goods and cannot be accepted back under such condition.
14: As the business you are responsible for all postage costs when returning items to us for refund or exchange. All items are dispatched from and must be returned to our nominated delivery address. You need to contact us first at info@laweave.co.uk where you will be given the trade return address. Please note we do not accept returns to our office address.
15: If a return is determined to be used or tampered with, you will be notified via email within 14 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.
16: Hair extensions are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions and use of incorrect LA WEAVE products, it is essential to purchase and use the LA WEAVE aftercare products at the same time as the hair. Hair extensions are not considered faulty if the final result of colouring, perming or dyeing isn’t as expected or hoped for by you, your consumer or any other parties.
17: Hair extensions are hygienic product therefore we can not simply accept returns that have been opened and or have been removed from the card backing and or have had the gold tag removed that are no longer required.
18: If goods are faulty or the wrong colour this must be reported within 7 days of receipt of delivery or they will not be accepted back for return. An example of a faulty weft; if a weft of hair is shedding at the time of fitting it should not be fitted, it should be returned, no refunds or exchanges will be given if you have not tested the weft before fitting.
19: We will not accept liability for products lost or damaged during transit returned by you. Any items returned to us must be sent via recorded delivery. If the address is different to the one directed by us, no refund or exchange shall be given.
20: If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss.
21: Any such refunds will be credited to the original payment method provided, no more than 14 days after we receive your return. All returned goods are subject to a restocking fee of 10% to cover commercial costs of processing the returns and restocking.
22: Compensation
We offer no compensation of any kind.
23: Payment & Currencies
All prices are quoted and provided in GBP
We accept most major credit & debit cards. Telephone orders where you are paying by card will be processed using a secure payment gateway. Ordering through our website will give you the option of paying via PayPal, you do not need to have a PayPal account to pay by card.
We will never ask you to send us credit card information via email or post. We do not accept cash, cheques or money orders so please do not send it to us. Any orders over £1000 are to be paid bank transfer, please contact us for the account details.
24: Invoice
Once your order and payment is completed we will email you an invoice, this will show your order and the amount you have paid. We do not send out invoices by post, these are stored in your account which you can access once you are logged in to your trade account. Any lost invoice that has been sent to your email and stored in your account that you would like resending is subject to a £5 surcharge per invoice.
25: Correspondence
All written correspondence should be sent to info@laweave.co.uk